Unified Communications

strategy

Partner Consulting believes users’ needs is the foundation of a successful Unified Communications strategy. Based on information gathering from key personnel and platform records, we establish design criteria defining UC platform specifications, network design and Contact Center requirements. Through a competitive sourcing process, recommendations are made that increase productivity, improve reliability and provide a cost-effective roadmap for growth.

Unified Communications Experience

Partner Consulting can help by:

  • Performing a unified communications needs assessment
  • Designing architecture and developing bid specifications
  • Conducting Contact Center call flow analysis
  • Developing and managing the RFP process
  • Developing and managing a detailed project plan

 

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Health System Consolidation

  • Developed business case including benefits, risks, costs and savings to insource technicians and other vendor-supplied staff
  • Created 5-year strategy for conversion of enterprise Unified Communications systems including annual capital and operational expenses and reductions

Private University:

  • Create Baseline: Needs analysis, gather departmental requirements, assess current applications, call flow evaluations in preparation for development of Unified Communication Platform and applications
  • Create and manage RFP (Request for Proposal)
  • Qualify providers and industry leaders using industry research
  • Assess peer institution transformation references
  • Create weighted point rating system
  • Select appropriate option with input from stakeholder teams

Operator Services Consolidation

  • Conducted thorough review of five independent operator service teams and performed stakeholder interviews to develop comprehensive analysis of current state including an assessment of organizational structure and responsibilities.
  • Identified operational steps to consolidate groups and implement “Best Practices” through a phased implementation plan
  • Research and evaluate technology platforms to determine best technologies support operational objectives
  • Transformation from five independent service teams to a consolidated operator service contact center with geographical diversity for business continuity. Processes streamlined and consolidated making procedures more efficient and will provide an opportunity to reduce FTE requirements

 

 

 

 

Still Have Questions?

Please schedule a call with one of our consultants.