Glorimar Hickman is a Director of Partner Consulting managing a range of telecommunications services for clients. She manages IP Telephony/VoIP Technology client needs assessment, RFP development, vendor selection and implementation projects; consults on Business Continuity and Disaster Recovery; expert in Call Center Consulting; expert in Telecom Expense Management; and an expert in Inbound and Outbound Voice Services, Toll Free Number, Wireless and Data Network RFP management, contract negotiation and new rate implementation in US and in Latin America.
Glorimar has been in the telecom field since 1990. Her telecom career initiated working at Aetna’s Voice Telecommunications department supporting the Northeast region managing Telephone platform installations and office relocations. In 1996, she worked for MCI, now Verizon, managing strategic wholesale accounts with day to day support, designing and installing voice and data network services included but not limited to Private Lines, Dedicated and Switched Inbound and Outbound voice services, IP and Frame Relay. She joined the Partner team in 2000 and has provided superior consulting services to Fortune 500, manufacturing, health care and non-profit organizations.
She is committed to excellence and superior customer satisfaction.
Glorimar is a graduate of University of Hartford.
Drew Kaliszewski is a Director with Partner Consulting who has more than twenty years of experience in Telecom and IT environments including IP Telephony platform assessment and implementation, voice and data network design, Telecom Expense Management and Complex Project Management. Drew’s recent project experience includes the planning and implementation of an enterprise VOIP platform for a leading US Healthcare System. In this role, Drew managed several projects to convert critical hospital organizations to Cisco’s Call Manager VoIP platform. Many of these projects included managing sub-contractors for the installation of structured cable plant as well as third party vendors to integrate call recording systems. Drew has been instrumental in establishing Telecom Expense Management Systems for several large companies. In this capacity, he managed the implementation of Telecom Expense Management (TEM) software for clients with an average annual telecom spend of $13.2 Million. Drew has also managed the telecom expense audit activity of a large utility company with $4.3 million in annual telecom expenses. After analyzing 277 carrier billing accounts, the audit team came up with a plan to reduce annual telecom expenses by over $300,000.
Prior to joining Partner Consulting, Drew served as Director of Operations for Connecticut Broadband, the state’s largest competitive phone company (CLEC). In this role, he managed a team of Project Managers that designed and implemented voice services, data services, LAN/WAN, Internet, PBX, and remote access applications. He has worked directly with customers, equipment vendors, and major carriers to set and exceed expectations for each project. Earlier in his career he held IT positions with Sikorsky Aircraft and Southern New England Telephone (AT&T).
Drew holds a Bachelor of Science (Computer Science) and MBA (Finance) from Quinnipiac University.
Joe Satmary is a Director with Partner Consulting managing Client Technology Services. Joe participates in the development and implementation of business strategies aimed at keeping Partner Consulting – and clients – in the forefront of benefits associated with technology advances. Joe’s extensive IT/Telecom technology background, coupled with his strong customer service ethic, greatly assists program development goals and objectives. Joe is extremely proficient with Avaya and Cisco Unified Communications platforms, Call Center Technologies, LAN, WAN, and Carrier platforms. He has a strong customer focus and a history of superb service delivery.
Before joining Partner Consulting, Joe served as Global Manager of Voice Technology at Wipro Technologies. In this role, he managed a globally diverse team of engineers and support personnel. While at this major U.S. manufacturer, he managed major projects including a redundant centralized VOIP / Unified Communications platform that supports over 150 sites around the world. The scope of this multi-year project also included an overhaul of the audio visual and conferencing platforms. Joe’s diverse background also includes Senior Engineer at Pitney Bowes designing, implementing, and upgrading their telecommunications platforms and Manager of Telecommunications at Scholastic Books. While at Scholastic Books he redesigned the entire telecommunications and audio visual platforms in their Manhattan locations.
Joe has completed training with Avaya, Cisco UC, Cisco CCNA, and ITIL. He is a Six Sigma Green Belt and has completed Wipro’s elite leadership program.
Nancy Wickett manages Partner Consulting’s Service Bureau, overseeing project work related to both Telecom Expense Management (TEM) and Workload Management. Expense Management programs, including network audits, ongoing monitoring and tracking of telecom expenses, and recovery of credits for billing errors are customized to meet the needs of Partner’s clients. In addition, Nancy manages the provision of offsite support for clients, with the equivalent of a full telecom department available on an “as needed” basis.
From 1993 until 2005, Nancy was co-founder and Vice President of TelPro Associates, where she focused on the cost reduction and optimization of network services for a wide range of businesses and municipalities. She has assisted clients in all phases of telecom network management including: RFP development, network cost analyses and feasibility studies to help identify voice and data network options, as well as ongoing telecom expense management. For some clients, Nancy has been providing support services continuously for many years.
Nancy holds a Bachelor of Science degree from the University of Connecticut.
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