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Wireless Telecom Bills – "Are you burning up a pile of money every month?" 

 

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Whenever you see or hear an advertisement from T-Mobile, Sprint, AT&T, Verizon, Boost or other wireless telecom companies do you get a sinking feeling that you might not be on the right plan or have the best carrier?  Well, multiply that feeling and apply it to an organization.  Unknowingly, most organizations waste between 15%-30% of their wireless communication budget every month. Well, the truth is that most organizations suspect that they are wasting money, but they do not have the time or expertise to get their arms around the issues, so they ignore the pile of cash burning in the corner of the room.
 
Our wireless expense audits show the average wasted budget is about 20%. Why does this occur? This overspending goes unattended because it requires significant time and expertise to translate what is on your bill into understandable services and charges.  The features, plans, discounts and incentives change so quickly that if you are not aware of market changes – and if you are not reviewing your accounts on a monthly basis - you are at risk.
 
For example, you may be owed money due to illegal “cramming.”  If you had a cellphone with T-Mobile or AT&T in the past five years, you might be owed money for unauthorized charges that have been recovered through settlements.  On Dec. 19, 2014 the FCC, along with the FTC and state attorneys general announced a $90 million settlement with T-Mobile regarding unauthorized charges - commonly known as "cramming".  Cramming is just one example of how you may have been overcharged for wireless services. 
 
What can you do?
Start out with a review of your current bills. Most wireless vendors offer access to online billing portals. Examples include Verizon Enterprise Center and AT&T Premier.  These portals provide standard and customizable reports that allow insight to costs, usage details, and trending.  This enables businesses to easily look up recurring, non-recurring, and usage based costs and statistics.  It is critically important that all services are inventoried - and reviewed - to assure they are still relevant.   Think of it as taking everything out of your rented storage area, getting rid of the things that are not used and putting back only what you need and use. Your new smaller storage area will likely cost 15-50% less.
 
Whether the task of performing an audit is done with internal resources or with a third party consulting firm, the program cost is typically self-funded by savings and credits achieved. Dig into your past billing and confirm you are paying for services you are using. Not only will this save money, but it will establish an accurate cost baseline by vendor across business divisions and departments.  This will allow for more accurate budgeting, cost allocation and monitoring.
 
Be proactive! Make time to review your wireless spend. Extinguish the fire and avoid wasting money.  Call us to find out how a Partner Consulting “Wireless Expense Audit” can help.

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