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How to Manage the Impact of the Frontier Acquisition of AT&T Connecticut 

 

 

The Frontier acquisition of AT&T will be completed on October 25, 2014.  Once complete, Frontier will move quickly to produce the synergies and cost reductions it promised to shareholders.  The integration of organizations and product lines as well as the consolidation of operational platforms will create changes in how services are provided and supported.  Operational support systems that allow the phone company to keep track of their inventory (phone numbers, circuits, network equipment, etc.), provisioning processes (new service orders) and repair processes will need to be integrated.  When the consolidation of billing systems occurs, billable items transitioning to a new system are at risk for billing errors. 

 

In order to deal with the impact of the acquisition, we recommend that clients take the following steps:

 

  • Review your contracts.  Understand the terms and conditions and make note of contract expiration dates.  Plan to start the contract renewal process six to twelve months ahead of contract expiration in order to provide enough time to evaluate options and make service changes if necessary.  Allowing your contracts to expire can expose your company to exorbitant monthly billing rates.

 

  • Update your inventory of AT&T services.  Include all voice and data services that are on your AT&T bills.  Develop a comprehensive inventory with costs that can be used as your baseline.  Make sure the rates for each service are documented.  You will need this information to ensure that your billing remains accurate. 

 

  • Identify services that are unnecessary or underutilized.  Consider cancelling these services to clean up your billing before you renegotiate contracts.Contact Frontier and request to speak to your account manager.  Large companies will usually have a dedicated account manager.  Make sure you know who handles your service.  Request that they provide an account team contact list with escalation procedures.  Having this information available will allow you to respond to service issues in a timely manner.      

 

Taking the steps outlined above will help your company develop a detailed understanding of current services and costs.  It will also position your organization to deal with the changes brought about by the acquisition.  

 

 

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