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One of the greatest challenges for global businesses in managing wireless expenses is keeping a check on international voice and data usage. Failing to keep tight controls over these costs can result in thousands of wasted dollars – even for just one user!

 

Here are 5 steps to optimal management:

 

1. Ensure that any devices to be used outside of the U.S. are set up with the voice and data features that will obtain the best rates available through your vendor contract. Voice roaming may require an inexpensive feature that could greatly reduce the cost per minute. Data plans will need to be upgraded to a global plan or have an international add on to the domestic plan that’s in place. This applies to aircards for laptops as well as tablets. If the user will be texting, determine if your carrier has an international texting plan that will also reduce that cost.

 

2. Tighten up your wireless policy to place responsibility on the users and their managers to ensure that their services are optimized before they leave the U.S., and for infrequent travelers, require that the international services be removed after their return.

 

3. Publish a list of best practices for communicating when outside the U.S. Provide examples for when to use a landline, WiFi, cell phone, calling card, etc.

 

4. Monitor costs and usage carefully and question excessive voice, data, or texting usage if it does not align with the user’s job responsibilities.

 

5. Communicate with your traveling employees, one on one if possible, so that they are aware of the costs involved in their usage. Most people will be good company stewards if they understand that every minute they’re on their cell phone, it’s costing the company $1.99. If their international data plan allows for 50 Mb of usage, inform them of the cap and how to know what they’ve used.


These proactive efforts will save far more than they will cost and will let your employees know that use of their company owned devices is a privilege they should not abuse.


Contact us today to learn more.

5 Ways to Reduce Wireless Costs for International Travel

​By Nancy Wickett

 

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